| About Us Back2thewall Gallery has built its success upon its reputation for sourcing and providing a selection of beautiful unique gifts. Established in 2007 we are focused on offering quality affordable products and providing an excellent standard of service. Back2thewall Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Back2thewall Ltd The Old Custom House The Quay Burnham on Crouch Essex, CM0 8AS Email: sales@back2thewall.co.uk Tel: 01621 786 713 Registered Office Address: Back 2 The Wall Ltd 2 High Street Burnham on Crouch Essex United Kingdon CM0 8AA Company Registration Number 05706335 Registered in England |
| Making A Purchase By placing an order you will be deemed to agreement of these Terms and Conditions. If you are dissatisfied please contact customer services On telephone no. 01621 786 713. Each transaction made requires by law that you use your correct name, address and any other information required to be correct at the time of sale. If you provide your credit, debit or charge card details to Back2thewall Ltd. you must ensure that you are fully entitled to use that card at that time. Any subsequence charges incurred by Back2thewall Ltd. due to insufficient funds on the part of the customer will need to be reimbursed. The law requires that to enter into a goods and services contract that the person needs to be no younger then 18 and of sound mind. If at any time information supplied to us becomes incorrect or is superseded, then please notify us with the correct information immediately. We accept Visa/Mastercard/Solo and maestro cards. We do not charge for any item until it is ready to ship. You may send your credit card information via phone 01621 786 713 When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Payment terms (a) Unless otherwise agreed by Back2thewall Ltd. in writing payment shall be made in full at time of purchase. (b) In the event of default in payment by the Customer, Back2thewall Ltd. shall be entitled without prejudice to any other right or remedy to suspend all further deliveries on any contract or contracts between the Company and the customer and to charge interest on any amount outstanding at the rate of 8% per annum above the Euribor 12 months defined by the European Central Bank in force at the relevant time. (c) All commissioned orders will be paid in full at time of purchase. In the event of a commissioned order or made to measure order being cancelled by the customer for any reason then a charge of 50% of the invoice value will be charged to cover material and administration costs. |
| Shipping And Handling All Items are shipped via Royal Mail Special Delivery, This service provides coverage across the UK, Online tracking, Electronic Proof of Delivery as well as full comprehensive insurance. Unless otherwise stated all products are shipped at our standard rate £5.95 |
| Delivery Schedule (a) Time for delivery is given as accurately as possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated. (b) The date of delivery shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals being obtained from the Customer. Alterations by the Customer in design, specifications or quantities required may result in delay in delivery and adjustment of the pricing. (c) Failure by the Customer to take delivery of or to make payment in respect of any one or more instalments of goods delivered hereunder shall entitle the Company to treat the whole contract as repudiated by the Customer. (d) The Company will endeavour to comply with reasonable requests by the customer for postponement of delivery but shall be under no obligation to do so. Where delivery is postponed otherwise than due to default by the Company the Customer shall pay all costs and expenses including a reasonable charge for storage and transportation occasioned thereby. (a) The Customer shall have no claim in respect of defects not apparent on the visual inspection at the time of delivery by these Conditions unless: (1) a written complaint is sent to the Company as soon as reasonably practicable after the defect is discovered and no use is made of the goods thereafter and no alterations made thereto or interference made therewith before the Company is given an opportunity to inspect the goods in accordance with this Condition and (2) the complaint is sent within 6 months of the date of delivery of the goods or in the case of an item not manufactured by the Company within the guarantee period specified by the manufacturer of such item. (b) The Customer shall not be entitled to any claim in respect of any repairs or alterations, undertaken by the Customer without the prior specific written consent of the Company nor in respect of any defect arising by reason of fair wear and tear or damage due to misuse. (c) The Company shall not be liable for loss or damage suffered by reason of use of the goods after the Customer becomes aware of a defect or after circumstances, which should reasonably have indicated to the Customer the existence of a defect. (d) The Company may within 28 days inspect the goods and the Customer if so required by the Company shall take all steps necessary to enable the Company to do so. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back ordered items are not charged until they are shipped. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone 01621 786 713 |
| Tax Charges Prices you see displayed are inclusive of all applicable taxes and charges. For all deliveries outside of the European Union, you will be required to pay all applicable duties. |
| Credit Card Security To process and dispatch your order, we need your name, billing address, delivery address, phone number, and email address. This information is transferred to our server using SSL encryption (Secure Sockets Layer), a security protocol that provides communications privacy over the Internet. At no time do we send you unsolicited mail or email, nor will we phone you about any matter not related to your order. We never share our customer information with any outside source. |
| Guarantee In the event of the condition of the goods being such as might or would (subject to these Conditions of Sale) entitle the Customer to claim damages or to repudiate the contract the Customer shall not then do so but shall first ask the Company to repair or supply satisfactory substitute goods free of cost and within a reasonable time. If the Company does so repair the goods or supply satisfactory substitute goods the Customer shall be bound to accept such repaired or substitute goods and the Company shall be under no liability in respect of any loss or damage whatsoever arising from the initial delivery of the defective goods or from the delay before the defective goods are repaired or the substitute goods are delivered. In the case of goods not manufactured by the Company the Company gives no assurance or guarantee whatsoever that the sale or use of the Goods will not infringe patent, copyright or other industrial property rights of any other person, firm or company. Each handmade piece is unique and therefore can not be 100% replicated, some colour or style variation will occur. Please be aware that due to monitor variations(back lit) it is possible that the colours on screen may vary from in accordance with your monitor settings. It is always our intention to offer our customers a complete trouble free buying experience, however there are times when unfortunate situations arise that Back2thewall Ltd will have no control off, in any situation we will always do our utmost to keep you informed and to rectify the problem as quickly as possible. All information supplied on the Back2thewall Ltd site is accurate to the best of our knowledge; any errors brought to our intention or dewily noted by our team will be corrected. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on: +44 1621 786713 or write to us at: Back2thewall Gallery The Old Customs House The Quay Burnham on Crouch Essex CM0 8AS |
| Privacy Policy Back2thewall Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days. We will be more than happy to offer you an exchange or at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We cannot accept items for a refund or exchange if they have been damaged . All cost to return goods will be at the customers expense. For further information please see Delivery and Returns Defects not apparent on visual inspection. |
| Remittance Terms All payments must be received and authorised before shipment. |