Main Pages
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About Us
Welcome to a brand New transactional Art Gallery offering ready to hang contemporary art pieces. Founders of Back2thewall and fellow artist husband and wife team Diane and Jerry started back2thewall through a mutual appreciation of present day art techniques and styles. Working with different art concepts we found digital media offered no boundaries to new ideas, allowing us to develop a wide range of contemporary visual art. With the backing of Canon Europe, and the diverse range of artists offering a unique collection of contemporary and traditional original art, back2thewall aims to establish itself in the market as leading suppliers of high quality, beautifully finished art to adorn and compliment any wall space for you to enjoy for years to come. We want you to enjoy the experience of buying Art through back2thewall. |
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Making A Purchase
Browse through our selection of Artist, once you have selected your size option enter quantity required, Click on "add to basket" this will take you to a separate window were you can click to confirm your order, continue shopping or Checkout; on checkout you are taken to a secure page to enter payment details. When you click on "add to basket & checkout" you offer to buy the goods at the price indicated including delivery charges. All confidential data entered automatically encrypts your information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level available). UK based Pay Pal Europe Limited is a safe, fast and easy secure online payment solution regulated by the Financial Services Authority. We accept any debit card with Visa, MasterCard, Switch or Solo Logo. Once your order has been processed you will automatically receive confirmation of your order by email, along with your order number. To place an order by phone call 01621 838 230 normal office hours apply. |
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Shipping And Handling
UK SHIPPING CHARGES ON FRAMED ORDERS Are sent through "Initial City Link" this service offers "track and trace" to ensure goods reach their destination safely. A signature will be taken for your item on delivery at its destination. UK orders delivered to: " England, Wales, Southern Mainland Scotland and Northern Ireland " Highlands and Islands, Isle of Man and Scilly Isles Will be charged at £7.60 for the first item, for multiply orders a charge of £1.20 per item will be added. Estimated delivery time 7-14 working days. INTERNATIONAL SHIPPING CHARGES ON FRAMED ORDERS " Europe will be charged at £25 for the first item, for multiply orders a charge of £5.00 per item will be added. " North America will be charged at £65 for the first item, for multiply orders a charge of £20.00 per item will be added. " Australia will be charged at £65 or the first item, for multiply orders a charge of £20.00 per item will be added. " Japan will be charged at £70 for the first item, for multiply orders a charge of £20.00 per item will be added to the total. All costs are based on location, you will need to enter the country where the goods are being sent during checkout. Shipping cost due will be shown before payment is required. Estimated delivery time 2-3 weeks We try to make every reasonable effort to deliver the goods within this set time, however there are times when unfortunate situations arise that are out of our control, in any situation we will always do our utmost to keep you informed and to rectify the problem as quickly as possible. |
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Delivery Schedule
You will be notified by email of goods dispatched, we aim to deliver to the UK within 7-14 working days. International Orders 2-3 weeks. Please allow up to 14 days (28 days outside the UK) for delivery. For queries relating to delivers you can contact enquires@b2tw.co.uk or telephone 01621 838 230 Please quote your order number in all correspondence. In the unlikely event an item is not in stock at the time of ordering or we are experiencing an unexpected delay with your delivery, then you will be contacted. For overseas orders, any customs or import duties levied once the item reaches its destination will be the responsibility of the customer. We have no control over these charges, so unfortunately cannot predict what they will be. All dispatched goods will require a signature on delivery at its destination. If you have any specific delivery requirements then please state these at the time of ordering |
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Back Orders
In the unlikely event an item is not in stock at the time of ordering we will always contact you offering the option to keep the item on "Back 0rder" or cancel your order. Here at back2thewall we value our customers and will do our utmost to resolve any issues quickly and to the satisfaction of our clients. |
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Tax Charges
You are charged 17.5% VAT on all goods and services; this is already included in the price you see displayed. For all deliveries outside of the European Union, you should click the EXEMPT button to reduce VAT to zero . For overseas orders, any customs or import duties levied once the item reaches its destination will be the responsibility of the customer. We have no control over these charges, so unfortunately cannot predict what they will be. |
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Credit Card Security
All confidential data entered automatically encrypts your information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level available). PayPal is a safe, fast and easy secure online payment solution PayPal (Europe) Ltd. Is a UK based company, regulated by the Financial Services Authority. PayPal accepts any debit card with a MasterCard, Visa, Switch or Solo Logo. Steps taken to help reduce fraud " (CVV2) Three Digit card verification number required " An order will not processed if a mobile phone number can only be supplied Back2thewall is responsible for maintaining confidential information of your account; you agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that personal details and payment choices is kept confidential and secure, please inform us immediately if you have any reason to believe that these details has become known to any one else. Back2thewall continually reviews security policies, staying up to date with the latest versions. If site users have any questions or suggestions regarding our privacy policy please contact us info@b2tw.co.uk All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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Guarantee
At back2thewall we are very proud of the high quality prints we produce, that's why With Cannon Europe sponsorship our art is created with the highest quality and most durable technology on the market today. Specially formulated cartridges have been specifically designed to produce the best possible results every time. Our fine art prints are printed on embossed and smooth 225 g/m Cannon paper guaranteeing complete compatibility achieving beautiful art prints to enjoy for years to come. " We can not accept returns without customers first requesting an RMA (returned merchandise authorisation) " All items MUST be returned in original condition and packaging " All returns MUST be returned within 10 working days from the RMA issuing date. Otherwise no replacement or refund will be made. " All non defective goods must be returned through "Initial City Link" we will arrange a suitable collection date between client and courier, (customer covers return shipping cost, this is non refundable). " Defected goods must be returned through "Initial City Link" we will arrange a suitable collection date between client and courier. " Refunds will be made upon receipt of the returned item. " Any item returned that has obvious signs of use, damage, not in original packaging or missing parts for reasons not due to our errors: up to 50% of items price will be deducted. Products must be returned to us within 10 working days of receipt and be in their original packaging. We would strongly recommend that you ONLY return goods with an RMA number through "Initial City Link". Since we cannot be held responsible for any goods lost during transit if another postal service is used. |
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Reaching Us
Our contact details; Email: info@b2tw.co.uk Telephone: 01621 838 230 Back2TheWall PO Box 9400 Burnham on Crouch CM0 8WS United Kingdom |
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Privacy Policy
Please read these conditions carefully before using the back2thewall website. By using the back2thewall.co.uk website, you are accepting and consenting to the practices described in this privacy notice you signify your agreement to be bound by these conditions. Our privacy notice applies to all information that we hold on you. Back2thewall has a legal obligation to our clients in the way we use that data, any information you provide back2thewall will only be used within the back2thewall website and by its agents and service providers. Information provided will be stored securely and under no circumstances will Back2thewall disclose buyer's information to any other third party. We require information from the user on our order form. A user must provide contact information (name, email address, shipping address, phone number (mobile numbers are not accepted) Debit and credit card details, and expiry date) We treat all information in accordance with current legislation and aim to meet current internet best practice for the purpose of: " To fill customers orders " Used for shipping and billing purposes " Purchase history or redemption information delivery address information for carriers email address Client details will only be used in compliance with Data Protection Act 1998 in order to assist sales between back2thewall and our client's. Security Information Back2thewall is committed to maintaining physical, electronic and procedural safeguards. Customer information credit cards and bank account information are stored only in encrypted form. We aim to promote high standards and comply with the Data Protection Act 1998 Cookies Cookies are used on this shopping site to keep track of the contents of your shopping cart. Users can set their browsers to accept or reject all or certain cookies. A cookie stores a small amount of data that includes a unique identifier that is sent to your browser from a website computer and stored on your computers hard drive. The user can set its own default setting to the level of filtering on the basis of (a) the source of the cookie and (b) whether the source has a privacy policy. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, we store users address for delivery. For more information about cookies please visit www.aboutcookies.org Data Security and Encryption All confidential data entered automatically encrypts your information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level available). PayPal is a safe, fast and easy secure online payment solution PayPal (Europe) Ltd. Is a UK based company, regulated by the Financial Services Authority. PayPal accepts any debit card with a MasterCard, Visa, Switch or Solo Logo. Steps taken to help reduce fraud " (CVV2) Three Digit card verification number required " An order will not processed if a mobile phone number can only be supplied Credit fraud detection/prevention Back2thewall is responsible for maintaining confidential information of your account; you agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that personal details and payment choices is kept confidential and secure, please inform us immediately if you have any reason to believe that these details has become known to any one else. Back2thewall continually reviews security policies, staying up to date with the latest versions. If site users have any questions or suggestions regarding our privacy policy please contact us info@b2tw.co.uk "We will not change our policies and practices to make them less protective of customer information". Back2thewall… |
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Returns Policy
We have no doubt that you will be delighted with your back2thewall print, however if you are not completely satisfied or you have receive a damaged or faulty item and wish to exchange for the same item or arrange a refund then please follow a few simple steps: How to make a return Please send an email to returns-centre@b2tw.co.uk stating your wish to make a return , you will receive an online returns form and be issued with a Returned Merchandise Authorisation number (RMA) and a printable mailing lable. You will be asked to state your reson for the return, emailed or fax back to: returns-centre@b2tw.co.uk fax 01621 784 527 1. All returns must be returned within 10 working days from date of dispatch. Otherwise no replacement or refund will be made. 2. Return all items in original condition and packaging. 3. All non defective goods must be returned through "Initial City Link" we will arrange a suitable collection date between client and courier, (customer covers return shipping cost, this is non refundable). We would strongly recommend that you ONLY return goods with an RMA number through "Initial City Link" this enables all parties to track packages to ensure they reach us safely. Since we cannot be held responsible for any goods lost during transit if another postal service is used. 4. Defected Goods Collection will be arranged by us through "Initial City Link", a suitable collection date between client and courier will be arranged. Please note all damaged items to be returned in original packaging within 10 working days to qualify for an exchange or full refund. " Please reseal using strong parcel tape no extra packaging will be required if item is being returned in original packaging " Attach return mailing label to parcel NOTE: RMA shipment number must be clearly marked " Refunds or exchanges will be issued upon receipt of the returned item. Please ensure that the return is packed and labeled carefully to reduce the possibility of loss or damage during transit. Please use the RMA number issued in any correspondence relating to your return or replacement of an item. In order to qualify for a full refund or exchange the goods have to be returned in a satisfactory condition we will not accept any pictures returned that show signs of being hung or mishandled if we find that this is the case you will only receive a partial refund. The amount that you will be refunded will depend on several factors: " All items to be returned in original condition and packaging " Returned within 10 working days to receive item refund " Any item that has obvious signs of use, damage not in original packaging or missing parts for reasons not due to our error: up to 50% of items price will be deducted. Please be aware that it takes up to 5 to 10 working days to process returns once they arrive at our warehouse. You will be notified via email of your refund once we have received and processed the returned item. In most cases we will issue a refund in the same form of payment originally used for the purchase within 5 to 10 working days of receiving the return. If payment was made directly from your bank account, it may take up to 5 additional working days for the credit to be posted to your bank account. If you paid by cheque, it will take longer for you to receive the refund. For any other enquires regarding returns then please contact the returns-centre@b2tw.co.uk |
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Remittance Terms
While every effort is made to ensure description and colour reproduction is accurate please be aware that due to monitor variations (back lit) colour may vary in accordance with your monitor settings Canvas Prints We use Cannon 340g/m water resistant woven polyester Canvas, as this is a natural textured material sometimes a heavy grain is visible on parts of the print, this dose not affect the quality off the print. We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods may occur. We reserve the right to inform the customer of any incorrect information before payment is taken. |
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